We Pay Shipping On Us for orders over $75!!!
*Does not pertain to prepacks/wholesale orders
*NOTE: CUSTOMERS MAY RECEIVE MULTIPLE PACKAGES AS ITEMS SHIP FROM MULTIPLE WAREHOUSES
When will my order ship?
Orders typically arrive in hand in less than 7-14 business days after being processed. Most orders will be processed within 5-7 business days. Please note that during peak season processing days may take longer. Standard orders are delivered by USPS Monday through Saturday. Shipping times are estimated and may vary due to promotions or holidays.
How can I track my order?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped via UPS, you will be provided an estimated delivery date when you track the package at https://www.ups.com/ If your order is shipped via USPS, you can view the progress by tracking your package at https://www.usps.com/. Please check UPS for tracking first, as that is how it will be shipped. USPS will deliver it to your mailbox!
If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.
However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
How Do I change my Address after my order is placed?
Check it twice! Unfortunately due to our system once an order is placed we are unable to make any changes to the order. Address changes are not able to be made once the order is submitted.
What happens if I refuse a package or it is undeliverable?
We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at firstname.lastname@example.org.