POLICIES & COMMON QUESTIONS

    We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers addressing all situations fairly and responsibly. If you received a damaged or defective item, please contact us within 30 days of receiving the damaged item so we can rectify this. Please email us at support@shopthesoho.com and we will fix this right away! 

    ADDITIONAL RETURN & EXCHANGE INFORMATION

    - We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.

    - The amount of your store credit is only for the item(s) you purchased and does not include the shipping.

    - Merchandise must be returned within 30 days of the fulfillment date.

    - Merchandise must be unwashed and unworn.

    - Shoes must be unworn and free of any scuffs or marks. Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.

    - Store credit cannot be applied to future purchases until the return is processed. Meaning, you cannot apply the store credit before we have actually issued it to you.

    - During the returns process if an item is ineligible for a return you will not be able to select that item for return. This will be all items past the policy time frame or ones that are Final Sale, Specialty Items, Accessories, Intimates + Bodysuits.

    - If an item is ineligible for a return and it is included, we will have to send back the ineligible item to you.

    - All Accessories are FINAL SALE and NOT eligible for returns. Accessories are jewelry, hats, scarves, sunglasses, handbags + belts.

    - Bodysuits and intimates are FINAL SALE and NOT eligible for Returns.

    - Any item on sale, clearance or marked down more than 40% is considered final sale and ineligible for return.

    - Any items labeled as specialty items are FINAL SALE and NOT eligible for returns.

    - Please allow 2-5 business days for return processing. Once your return is processed, we will email you an e-gift card with your store credit that you can use on our website.

    - Store credit expires 2 years from issue date.