RETURN & EXCHANGE INFO

We hope you are happy with your purchase. If for any reason you’re not, we gladly accept returns for store credit within 30 days of the fulfillment date. Please note that all sale items are FINAL SALE and are not eligible for return.

RETURN CONDITIONS

  1. Original Condition: Returns must be in their original, unused, and unworn condition, free from defects, stains, pet hair, odors, or any signs of use. All tags must be attached.
  2. Condition Check: Items showing obvious signs of use, including makeup, animal hair, deodorant, perfume, or similar stains, may be refused.
  3. Prior Approval: Returns sent back without prior approval will not be accepted.
  4. Non-Returnable Items: Jewelry and accessories are not eligible for return, refund, or exchange.
  5. Final Sale Items: Items marked as final sale or specialty items cannot be returned, refunded, or exchanged.
  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team at info@shopthesoho.com. Include your order number, a description of the issue, and a photo of the item.

Shipping Charges: Please note that shipping charges are non-refundable. The cost of the return shipping label will be deducted from your refund or store credit.

Return shipping costs are only reimbursable in cases of damaged or incorrectly shipped merchandise.

TO MAKE A RETURN / EXCHANGE

Return/Exchange Instructions

  1. Click HERE to access our return/exchange portal.
  2. Follow the on-screen prompts to enter your order information and select the eligible items you wish to return or exchange.
  3. Once you've completed the process, you will receive a packing slip and pre-paid return label via email.
  4. Pack your items securely and return them using the pre-paid label.

FOR RETURNS: we will issue you a credit once your package has been received and processed by our warehouse.

FOR EXCHANGES: once your new order has shipped, you will receive an email confirming your exchange along with a new order number and tracking information.

Please email our customer service team at info@shopthesoho.com if you need additional assistance with your return or exchange.