Enter your order email on our Return/Exchange portal and follow the prompts to start an Exchange.

We are bummed that you are not 100% satisfied with the items that
you received. We will gladly accept returns for store credit within 30 days of
the fulfillment date.

Here’s what to do:
1. Please click HERE to access the Return/Exchange portal.
2. Enter your email address used to place the order on our Returns/Exchanges page to start a return. You may be asked to confirm your email via an auto generated email to the account.

3. Once there, please select the eligible items you would like to return.
4. Once you complete the Returns process, a Packing Slip
+ Prepaid USPS Return label will be directly emailed to you.
5. Print the label out and send your package back to us.
6. Please ensure that ALL APPROVED ITEMS listed on the
Packing Slip are included in the SAME package.

1. Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return.

2. Items returned with obvious use, makeup, animal hair, deodorant, perfume, or similar product stains may be subject to refusal.

3. We do not accept returned items that were sent back by you directly without return approval.

4. Jewelry and accessories are not eligible for a return, refund or exchange.

5. Final Sale items or Specialty Items cannot be returned, refunded or exchanged.

Please note that shipping and handling charges are not refundable. The cost of the return shipping label will be deducted from your refund or store credit. Return shipping costs are not reimbursed by Social House Boutique X Gameday Couture, unless we sent damaged or incorrect merchandise.

Please do not send your return to the address on your package.

This is not our returns address and will affect the processing of your return. The correct return address will be listed on the return label supplied to you from our return portal.

A confirmation email will be sent to you once the order is authorized and verified. (If you did not leave an email or input the wrong email, we are unable to send confirmation email.) We begin preparing your order immediately after it is verified. With this sort of time frame it makes it difficult for us to change or cancel your order.

It normally takes 2-5 business days for us to process your order to be prepared to ship. Please note, this does not include holidays and weekends.

Orders typically arrive in less than 7-14 business days after being processed. Most orders will be processed within 2-5 business days. Standard orders are delivered by USPS Monday through Saturday.

Shipping times are estimated and may vary due to promotions or holidays. When your item ships, you will receive an email with your tracking number for that order. Please know that your order may be coming from multiple warehouse, so if you are missing items they could be coming in another package.

If your order is lost in transit, misplaced or stolen, we cannot be held responsible once the order leaves our facility.

We have recently launched Route Shipping protection which covers lost and stolen packages which can be purchased at check out. Read more about it below.

Once an order is placed, we can only allow cancellations/changes up to 24 hours after OR as long as the order has not begin processing/production. Reach out to us at support@shopthesoho.com to make requests/inquires and we will work with you to the best of our ability.

If you need to request an address update, contact us as soon as possible. We are able to make updates to your address as long as the label has not yet been printed for your order.

Orders typically arrive in less than 7-14 business days after being processed. Most orders will be processed within 2-5 business days. Please note that during peak season processing days may take longer.  Standard orders are delivered by UPS Monday through Saturday. Shipping times are estimated and may vary due to promotions or holidays.

To get your items to you promptly, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item and shipping charges and taxes will be adjusted accordingly. Though we check all orders very carefully before shipping. Please review your order carefully before submitting your order (then feel free to celebrate your new find)!

If you feel you have received a defective/damaged item or missing an item, please contact us within 3 business days of the delivery date at support@shopthesoho.com.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order and fully refunded to your original payment method.

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier (if applicable) will be deducted from the refund as well as a 20% restocking fee.

Expect to receive your store credit emailed to you in the form of an E-Gift Card within 2-5 business days after your return has been delivered to our warehouse. Store credit is not processed the day that your item is delivered. Once your return is received, it must be sorted, inspected, and processed. Please note that there may be an increase in processing time due to factors such as seasonal and holiday time periods. We appreciate your patience while we work quickly to get our processing needs resolved.

We only offer STORE CREDIT for returns. We do not issue refunds back to your method of payment. Store Credit is issued through email and expires 2 years from the issue date. Feel free to reach out to us with any questions regarding sizing or styling prior to placing your order.

You should have received a 16 digit code for the gift card. When going to check out from your cart, on the customer info page you should see “Have a Discount Code” in red letters. Click that and input your 16 digit code to apply the gift card to that order. You can also input a Promo Code if used with a Gift Card.