TEXT "SHOPTHESOHO" to 29071 for Exclusive Offers

Text "SHOPTHESOHO" to 29071 for Exclusive Offers

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CUSTOMER SERVICE

FAQ

1. Can I cancel/make changes to the order I just placed?

Check it twice! Once an order is placed we are unable to make any changes to the order, including cancellation. Address changes are not able to be made once the order is submitted.

2. When will my order ship?

Orders typically arrive in less than 7-14 business days after being processed. Most orders will be processed within 3-7 business days. Please note that during peak season processing days may take longer. Standard orders are delivered by USPS Monday through Saturday. Shipping times are estimated and may vary due to promotions or holidays.

*NOTE: CUSTOMERS MAY RECEIVE MULTIPLE PACKAGES AS ITEMS SHIP FROM MULTIPLE WAREHOUSES

3. Why was my card charged before my items were shipped?

To get your items to you promptly, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item and shipping charges and taxes will be adjusted accordingly. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses.?? Please review your order carefully before submitting your order (then feel free to celebrate your new find)!

4. My Item was Damaged or missing, what now?

If you feel you have received a defective/damaged item or missing an item, please contact us within 3 business days of the delivery date at support@gamedaycouture.com.

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