TEXT "SHOPTHESOHO" to 29071 for Exclusive Offers

Text "SHOPTHESOHO" to 29071 for Exclusive Offers

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CUSTOMER SERVICE

RETURNS & EXCHANGES

Dont Love It? Returns up to 30 Days after the post mark date!

 

Do you offer free returns?

At Social House Boutique returns are easy! Use our return label to postmark your return within 30 days of the delivery date, and we'll deduct the shipping from your refunded amount!

What is your returns and exchange policy?

If you use a discount code of 30% or more, items from boutique sale categories or team sale categories are FINAL SALE and cannot be returned back to us.

 What is your return policy?

Damages must be reported within 3 days of receiving merchandise or cannot be returned.

We accept returns for refund to your original form of payment when postmarked within 14 calendar days from the date you receive your order.

 

We accept returns for an online credit for non-final sale items when postmarked within 30 calendar days from the date you place your order.

 

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact support@shopthesoho.com.

 

Items purchased with a 30% or more coupon code are final sale and cannot be returned.

Items purchased with a coupon code that is less than 30% will be returnable for online credit only.

 

Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

 

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

 

Jewelry, sunglasses, hats, and swimwear are returnable in new condition. Jewelry, sunglasses and hats are not returnable if they are in the sale section.

 

Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 

 

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

How Do I make a Return?

We are bummed that you are not 100% satisfied with the items that you received. We will gladly accept returns for store credit within 30 days of the postmarked delivery date. Here’s what to do: 1. Please click HERE to access the Return/Exchange portal. The portal will automatically identify if your items are eligible for an exchange and/or refund. 2. After receiving return instructions, please package up the items to be returned with original packing slip. The portal will automatically supply you with a return label. 3. Drop off your package at the Local Post Office and make sure to obtain/document your tracking number in case it does get lost on the way back to us. 4.Most returns are processed within 5 business days after we have received your package in our warehouse. Once return is processed, a store credit will be issued and e-mailed to you.

How Do I make an Exchange?

We do not offer manual exchanges. Please place a new order for your desired items. Re-package items for return and visit our online portal to obtain a return label. Original items must be sent back using our online portal. With your return, please note the new order number on the old packing slip. Once we receive the original exchange order in our warehouse, we will happily refund you the full eligible amount of your original order. To make an exchange, please use our Return/Exchange portal HERE

Do I have to pay for my new exchange now?

To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).

How Long Do I have to make a return or Exchange?

Returns & exchanges are accepted within 30 days of receiving your order.

Can I Send back different items from different orders?

Absolutely! To save on time and shipping you can return multiple items within one return. We just ask that you include the corresponding order numbers for reference. You can do this by including the Return Form for each item in your package, or by simply writing the order numbers down on a piece of paper and including it in your package!

How Do I get a return Label?

Once you initiate your online return, you will be prompted to print a UPS or USPS Return Label. You can also print a Return Label by signing into your email as it was emailed just in case!

What happens if I refuse a package or it is undeliverable?

We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at support@shopthesoho.com.

How Long Does it Take to get Refunded?

Refunds will be processed by the 5th business day after receiving it in our warehouse. The exact time can vary and is subject to your payment provider. Once refunds have been processed, you will receive a confirmation email to the email on file. We recommend you contacting your payment provider for updates after that confirmation email has been received. All original shipping charges are non-refundable.

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